Automated Test Data Refreshes with ServiceNow for a Global Financial Firm
24/7
refresh and masking runs, up from 9 to 5 Pacific time
1,200
refreshes a year, up from 800
1.5
people on the masking team, down from 4
The client
A global financial services firm with millions of customers and institutional clients, after its move to a data virtualization and masking platform. Axis ran its masking service and its test data refreshes.
The problem
Refresh and masking runs could only happen during support hours, 9 to 5 Pacific time.
About 800 refreshes a year needed a masking team of 4 people.
What we did
Tied the masking service into ServiceNow and Ansible, so refresh and masking runs start automatically.
Kept requests in a self-service ServiceNow portal with approvals and access controls.
Moved refresh and masking to a 24/7 schedule, so teams can trigger a run at any time.
Package: Managed Privacy Service
The result
Teams can start a refresh and masking run at any time, 24/7, instead of only 9 to 5 Pacific time.
Refreshes went up from 800 to 1,200 a year.
The masking team went down from 4 people to 1.5.
Tools and systems
ServiceNow, Ansible and a data virtualization and masking platform.